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Community Services Representative (District 4)

Company: Government jobs
Location: Wichita
Posted on: January 25, 2023

Job Description:

Distinguishing Features of Work

The Office of Community Services is looking for a proactive and detail-oriented person to serve as the Community Services Representative for City Council District 4. This position is a part of the City Manager's Office, and is responsible for assisting the City Manager's Office and the District 4 City Council member with various projects that benefit residents of Council District 4.

The individual selected for this position must have outstanding verbal and written communication skills, the ability to work in a fast-paced environment, the ability to juggle multiple projects and deadlines, as well as assimilate and retain large amounts of information and details. Physical requirements include lifting and moving tables and chairs for meeting setup. Examples of Work Performed

  • Serve as the City's liaison to City Council District 4.
  • Develop, implement and administer projects that benefit low to moderate income residents of Council District 4.
  • Collaborate with and provide support to community partners to offer various programming and events.
  • Develop and implement community engagement strategies to increase transparency and resident involvement.
  • Support and strengthen community-based organizations through collaborative relationships.
  • Administer the city-wide neighborhood cleanup program.
  • Staff District Advisory Board (DAB) meetings, including the preparation of agendas and minutes, management of the equipment/tech for virtual meeting components, and follow-up of agenda items.
  • Address citizen and neighborhood issues by identifying options, forming action plans, and making appropriate referrals for service.
  • Address issues of blight in neighborhoods.
  • Attend neighborhood and homeowner association meetings and work with citizens and City staff to address neighborhood issues and problems.
  • Coordinate City Council district meetings and follow-up on citizen requests for information.
  • Engage with the public, elected officials, organizations, and other City departments/staff to conduct equitable community engagement efforts.
  • Maintain citizen complaints in Smartsheet, work with City staff and others to resolve complaints, and provide status updates to Council Member and citizen.
  • Produce a bi-weekly, electronic district newsletter to communicate District 4 news, activities, plans, programs, services, events and policies.
  • Maintain the District 4 webpage and utilize social media to communicate with citizens.
  • Serve as project manager on special projects as assigned.
  • Completion of work assignments may require the operation of a vehicle.
  • These examples of work are not intended to be all-inclusive. Other duties may be assigned as needed. Requirements of Work

    • Ability to quickly develop a comprehensive knowledge base of City services.
    • Excellent customer service skills and a desire to serve citizens.
      • Strong verbal and written communication skills.
      • Attention to detail and strong organizational skills.
      • Ability to develop programming and services for citizens living in poverty.
      • Ability to develop community engagement and outreach strategies.
      • Ability to assist individuals and families in becoming self-sufficient.
      • Ability to multi-task and oversee multiple projects simultaneously.
      • Ability to build capacity in neighborhoods.
      • Ability to develop and maintain effective working relationships with City Council Members and employees in other departments.
      • Ability to form working relationships with other community organizations including non-profits, other governmental entities, religious organizations, and social service agencies to address community needs.
      • Ability to engage citizens on topical issues to resolve problems and address community needs.
      • Ability to utilize social media to communicate to citizens and community organizations.
      • Ability to operate technology and equipment (camera, microphone, speakers, Zoom, Microsoft Teams, etc.) needed for virtual meetings.
      • Ability to effectively use Microsoft Office products, Geographic Information System, and customer relationship management software.
      • Skilled in problem-solving, critical thinking, mediation, and facilitation.
      • Ability to research issues and respond to requests for information.
      • Ability to initiate, plan, and organize work with special attention to details and deadlines.
      • Ability to effectively support City Council Member through research, responding to citizen inquiries, preparation for meetings, and/or representation at meetings.
      • Ability to acquire and maintain a valid Kansas Driver's license.
      • An employee shall not pose a direct threat to the health or safety of other individuals in the work place. Required Experience and Training

        Four year degree in business or public administration, social sciences, communications, or a related field of study and two years of experience related to the job duties. An equivalent combination of education, experience and training may be considered. Offers of employment are contingent upon passing a pre-employment physical, which include drug screening, and upon satisfactory evaluation of the results of a criminal record check. Must be legally authorized to work in the United States without the need of a sponsorship.

        (Last Updated 1/21/2015)


        1. VACATION - Most employees with less than five years' employment earn 10 days of vacation per year. After five years, accrual rates increase at varying rates to varying maximums, depending on work schedule and/or union representation. Maximum accumulation is 30 work days.

        2. HOLIDAYS - There are eleven paid holidays. One is a Personal Holiday granted after the first six months to be taken at the employee's option as scheduled with the supervisor.

        3. SICK LEAVE - Sick leave accrual begins at one-half day per month. After five years, it is one work day per month (no maximum). Employees who use 24 hours (3 days) or less of sick leave in a calendar year earn a "Well Day." An additional "Well Day" can be earned following a year of perfect attendance.

        4. HEALTH INSURANCE - Blue Cross and Blue Shield of Kandas provides two levels of medical and prescription plans. Both medical plan are PPOs that does not require selecting a physician or referrals for specialty care. Both medical plans include Vision benefits through Vision Service Plan. Pre-tax premium deduction is offered. The City contributes 80% of the premium, towards medical, Rx and vision premiums.

        5. DENTAL INSURANCE - Two employee-paid Delta Dental plans are offered - Preferred and Traditional. DeltaPreferred requires using a dentist from a smaller network for a lower premium. Traditional allows use of any dentist, although benefits are higher using a dentist from the large Delta panel. Benefits under both plans are the same. Pre-tax premium deduction is offered.

        6.LIFE INSURANCE - Low-cost term life insurance is available. Employees pay one-third of the cost. The amount of Basic Life coverage is twice annual pay (Members of SEIU and Teamsters: maximum of $150,000; all non-represented employees: maximum of $400,000). Dependent coverage is available ($4,000) for an additional $0.14 per pay period. Accidental death and dismemberment coverage is included. The plan is through The Standard.

        7.SUPPLEMENTAL LIFE - Additional employee-paid term life insurance is available from The Standard at low group rates. Participation in Basic Life is required. This plan is portable.

        8. LONG-TERM DISABILITY INSURANCE - This employee-paid group disability plan from Lincoln Financial replaces a selected amount of pre-disability income for work- or non-work-related disabilities. Premiums are determined by income and age.

        9.VOLUNTARY ACCIDENTAL DEATH & DISMEMBERMENT - This employee-paid plan from The Standard offers coverage for accidental death and dismemberment in addition to that included in Basic Life.

        10.RETIREMENT - The City offers two retirement plans - Wichita Employees (WER) Plan 3, and Commissioned Police & Fire Plan C-79. The WER plan is a defined contribution plan; Police & Fire is a defined benefit plan. Both are contributory - employees and the City share the cost.

        11.FLEXIBLE SPENDING ACCOUNTS - Employees may elect to make pre-tax deductions for dependent care and unreimbursed medical expenses, reducing the cost of these expenses by eliminating taxes on the amount deducted.

        12. LONG-TERM CARE INSURANCE - This plan from UNUM offers facility and home care benefits for employees, spouses and some other family members. Several options for benefit amount and duration, and specific plan features, are available.

        Deferred Compensation Investment Program
        Emergency Leave (for immediate family death)
        Training Programs
        Longevity Pay
        Credit Union
        Employee Assistance Program
        Injury Leave (on-job injury)
        Direct Payroll Deposit
        La Petite Discounted child care center 265-1037

        01 I have graduated with a four year degree in the following:
        • Business Administration
        • Public Administration
        • Communications
        • Social Science
        • My degree is not in any of the above
        • I do not have a four year degree

          02 My proficiency with Microsoft office is at the following level...
          • Beginner
          • Intermediate
          • Advanced
          • Expert
          • I do not have experience or proficiency in MS Office

            03 I have experience using a platform such as Zoom or Microsoft Teams to facilitate or participate in an online meeting or event
            • Yes
            • No

              04 I have experience with electronic publishing.
              • Yes
              • No

                05 I have experience with maintaining a webpage.
                • Yes
                • No

                  06 Please tell us about any community engagement efforts you have been involved in

                  07 I have experience preparing professional meeting documents such as agendas, minutes, and PowerPoint presentations
                  • Yes
                  • No

                    08 Describe a project that you have managed. What do you see as the most critical component of project management?

                    09 I am legally authorized to work in the United States without sponsorship.
                    • Yes
                    • No

                      * Required Question

Keywords: Government jobs, Wichita , Community Services Representative (District 4), Sales , Wichita, Kansas

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