Product Support Audit Specialist

Company: INTRUST Bank
Location: Wichita
Posted on: November 18, 2020

Job Description:

At INTRUST Bank, relationships are at the core of all we do. Which is why we focus on fostering positive relationships not just with our customers, but also with each other. INTRUST Bank recognizes and celebrates employees for their individual character, value and potential, with a focus on developing the unique talents each team member brings to the table. It's something we've learned firsthand over the decades; focus on people, and the rest will fall into place to create an environment built on respect, understanding and most of all- trust.

Job Summary: Provides top-tier customer service and professional support to internal customers including bankers in traditional banking centers and those in the Customer Solutions Center, Business Development, and Treasury Management areas. This includes answering deposit account questions via phone and email and reviewing legal documents to determine if the meet bank requirements. Audits all deposit account opening documentation for accuracy and fidelity. Some interaction with external customers may be required. Takes initiative to improve workflow and researches new ideas when necessary. A high degree of knowledge regarding all INTRUST Bank deposit products and related documents and regulations is needed as well as keeping updated on all government regulations as they pertain to deposit products. Promotes and fosters teamwork across all areas of INTRUST and is focused on delivering a high level of customer service to all. Must maintain strict standards of confidentiality, and perform duties in a manner supporting INTRUST's Character Qualities.

Essential Functions:

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• Supports internal and external customers by answering phone and email questions regarding deposit account setups, bank regulations, and policies.
• Assist with various department functions including, but not limited to new account/maintenance auditing, scanning/processing documents, address corrections/changes, daily/weekly/monthly exception reports/processes.
• Provides backup assistance as needed on multiple department functions.
• Able to work with all internal software programs and product applications to ensure customer support and service levels are met.
• Stays well informed of all rules and regulations governing deposit accounts offered at INTRUST Bank including all checking, savings, CD, IRA, and safe box products.
• Able to accurately and efficiently follow established procedures.
• Works on various projects as assigned.
  
  Education and Experience: High school diploma or equivalent, and 4+ year's related job experience required. Previous banking experience required. Previous deposit operations, customer service, or CD/IRA experience a plus.
  
  Required Skills and Knowledge: Excellent communication skills and computer experience required. Must have excellent customer service skills. Ability to manage several high-priority tasks at one time. Must be able to explain problems clearly, and interact in a professional/positive manner.
  
  Required Licenses and/or Certifications: None.
  
  Physical Demands: Long periods of time will be spent viewing personal computer, sitting, standing and walking. Occasional lifting up to 25 lbs. Must be able to hear and speak clearly both face-to-face and over the phone. Must be able to use hands to key information and handle objects
  
  Working Conditions: Normal office conditions.
  
  This job description summary is not intended to be an employment contract, nor is it intended to state or imply these are the only activities to be performed by the employee occupying this position. Employees will be required to follow any other duties as assigned or requested by their supervisor.
  
  INTRUST Financial Corporation and its subsidiaries, including INTRUST Bank, are Equal Opportunity Employers whose policy is not to discriminate unlawfully against anyqualifiedemployee orapplicant for employment on the basis of protected military or veteran status,disability, race, color, religion, sex, age, national origin,pregnancy,genetic information, sexual orientation, gender identity,or any other classification protected by applicable local, state or federal law; except where an individual's protected category constitutes a bona fide occupational qualification.

Keywords: INTRUST Bank, Wichita , Product Support Audit Specialist, Accounting, Auditing , Wichita, Kansas