Product Support Audit Specialist
Company: INTRUST Bank
Posted on: November 18, 2020
At INTRUST Bank, relationships are at the core of all we do.
Which is why we focus on fostering positive relationships not just
with our customers, but also with each other. INTRUST Bank
recognizes and celebrates employees for their individual character,
value and potential, with a focus on developing the unique talents
each team member brings to the table. It's something we've learned
firsthand over the decades; focus on people, and the rest will fall
into place to create an environment built on respect, understanding
and most of all- trust.
Job Summary: Provides top-tier customer service and professional
support to internal customers including bankers in traditional
banking centers and those in the Customer Solutions Center,
Business Development, and Treasury Management areas. This includes
answering deposit account questions via phone and email and
reviewing legal documents to determine if the meet bank
requirements. Audits all deposit account opening documentation for
accuracy and fidelity. Some interaction with external customers may
be required. Takes initiative to improve workflow and researches
new ideas when necessary. A high degree of knowledge regarding all
INTRUST Bank deposit products and related documents and regulations
is needed as well as keeping updated on all government regulations
as they pertain to deposit products. Promotes and fosters teamwork
across all areas of INTRUST and is focused on delivering a high
level of customer service to all. Must maintain strict standards of
confidentiality, and perform duties in a manner supporting
INTRUST's Character Qualities.
- Supports internal and external customers by answering phone and
email questions regarding deposit account setups, bank regulations,
- Assist with various department functions including, but not
limited to new account/maintenance auditing, scanning/processing
documents, address corrections/changes, daily/weekly/monthly
- Provides backup assistance as needed on multiple department
- Able to work with all internal software programs and product
applications to ensure customer support and service levels are
- Stays well informed of all rules and regulations governing
deposit accounts offered at INTRUST Bank including all checking,
savings, CD, IRA, and safe box products.
- Able to accurately and efficiently follow established
- Works on various projects as assigned.
Education and Experience: High school diploma or equivalent, and 4+
year's related job experience required. Previous banking experience
required. Previous deposit operations, customer service, or CD/IRA
experience a plus.
Required Skills and Knowledge: Excellent communication skills and
computer experience required. Must have excellent customer service
skills. Ability to manage several high-priority tasks at one time.
Must be able to explain problems clearly, and interact in a
Required Licenses and/or Certifications: None.
Physical Demands: Long periods of time will be spent viewing
personal computer, sitting, standing and walking. Occasional
lifting up to 25 lbs. Must be able to hear and speak clearly both
face-to-face and over the phone. Must be able to use hands to key
information and handle objects
Working Conditions: Normal office conditions.
This job description summary is not intended to be an employment
contract, nor is it intended to state or imply these are the only
activities to be performed by the employee occupying this position.
Employees will be required to follow any other duties as assigned
or requested by their supervisor.
INTRUST Financial Corporation and its subsidiaries, including
INTRUST Bank, are Equal Opportunity Employers whose policy is not
to discriminate unlawfully against anyqualifiedemployee orapplicant
for employment on the basis of protected military or veteran
status,disability, race, color, religion, sex, age, national
origin,pregnancy,genetic information, sexual orientation, gender
identity,or any other classification protected by applicable local,
state or federal law; except where an individual's protected
category constitutes a bona fide occupational qualification.
Keywords: INTRUST Bank, Wichita , Product Support Audit Specialist, Accounting, Auditing , Wichita, Kansas
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